Why is my operation rate-limited?

Your operation may be rate-limited when there is too much activity across your customer account. Generally, this happens when multiple users try to run, suspend, or shut down large environments or a large number of environments at the same time.

If too many operations are happening in your account, Skytap Cloud temporarily queues them.

Resolution

Your operation remains rate-limited until other requests have been completed. Often, this only takes a few minutes; however, it can take longer depending on the other activity in your account. Skytap Cloud automatically retries your operation for you; no further action is needed.

Each time an operation is delayed, Skytap records a rate limited action entry in the auditing report. This entry contains an estimated time period for the delay (for example, 3 minutes). Administrators can view these entries at https://cloud.skytap.com/auditing.

Tips

  • For very large environments, use VM sequencing to stagger the start-up times of VMs within environments, rather than starting the whole environment at once.
  • For multiple environments, use schedules to automatically start the environments at less busy times or to stagger the start times of multiple environments, rather than starting all of the environments at the same time.

Busy Environment