Troubleshooting broken keys on an Ubuntu 14.04 VM

Issue

When you access an Ubuntu 14.04 VM desktop from the Secure Remote Access (SRA) browser client or SmartRDP, the double quote (") and tilde (~) keys may not work because of the standard keyboard settings in the VM guest operating system.

Resolution

To fix the keyboard settings for a standard US keyboard mapping, use the following steps:

  1. In the Ubuntu guest OS, open the /etc/default/keyboard file.
  2. Change the layout and variant settings to:

     XKBLAYOUT="us"
     XKBVARIANT=""
    
  3. Run the following command:

     setupcon
    

If you want to use a different keyboard layout, edit the layout settings to match the keyboard layout selected on the VM Hardware Settings page (see Overview of VM hardware and guest OS settings).