Using the class management view to deliver the class
The class management view provides instructors with access to all of the student lab environments in a class. This link helps you monitor student lab environments and assist students throughout the class.
Watch Delivering classes with the Classrooms Extension
How to access the class management view
To access the class management view
Click the URL access link sent to you by a Skytap administrator. The link includes the access code.
For example: https://cloud.skytap.com/instructor/1234?access_code=abcdefg1234567hijlkmn8901234o
If you have Classrooms extension access, click View class from the Classes page or a Class Details page.
View all of the student lab environments in the class.
Note that your view may not match the student’s view of each lab environment. Instructors have full visibility and control of all VMs in the class; students may have restricted VM permissions, runtime limits, or date/time access limits.
To see a lab environment from the student’s perspective, open the student’s access link. The student access links are available in the class CSV report (see item 4 below).
Start, stop, or suspend VMs.
If the student does not have full control of a VM, you may need to start, stop, or suspend the VM for the student. For more information, see Power options.
View and use each VM.
Click the VM desktop to launch the SRA browser client. For more information about using the browser client to interact with a VM, see Accessing VMs with your browser.
Download the student access links.
The CSV report includes the student access links for each environment.
Toggle between a tile and list view of the VMs.
The tile view is displayed in the example screenshot. List view may be more useful for large classes.
From the class management view, you can help verify or troubleshoot student issues. For example, if a student can’t connect to a VM, try connecting to the VM through the class management view; this can identify whether the issue is with the student’s computer or with the VM.
For assistance with common issues, see the sections below:
Issues with connecting to a VM or with slow VM performance
Students can solve most connectivity and performance issues with our self-guided troubleshooting assistant (TM_Home.html). To preview this troubleshooting assistant, click below.
If the student cannot resolve the issue with the troubleshooting assistant, contact Skytap Support via the support page or via email at [firstname.lastname@example.org](mailto:email@example.com. Include:
- The name of the company you’re working with.
- A detailed description of the issue.
- The troubleshooting steps taken to date.
The URL of the environment or sharing portal page. The URL is listed in the address bar of the browser.
(For example: https://cloud.skytap.com/…)
Issues with the VM operating system or applications installed on the VM
Work with your Skytap administrator to resolve issues with:
- Missing or incorrect usernames and passwords for the VM operating system or applications on the VM.
- Applications or databases on the VM that won’t load or that don’t work properly.
Skytap Support does not manage data, accounts, or applications within the VMs.
For other helpful articles, see:
- How do I find the VM user name and password?
- Improving performance during a browser client session
- Copy and paste text between the local machine and a VM
- Finding the IP addresses for a VM
- Viewing an environment from a sharing portal
- How do I access the BIOS for a VM?
How to edit the class
If you are Skytap user who owns the class in the Classrooms extension, you can edit an In Progress class to:
- Add or remove labs
- Change, add, or remove the class end date
- Change the daily run and shut down settings
- End or delete the class
If you do not have access to edit the class, work with your Skytap administrator to make changes.
Help for first time Skytap users
If this is your first time using Skytap, check out the following video on using shared environments.
While this video is primarily intended for students, it provides basic information about running VMs and using the SRA browser client to interact with VMs.
After the class
If you are Skytap user who owns the class in the Classrooms extension, see Clean up and report at the end of a class.