Troubleshoot issues with classes or lab environments

Contents

Help students resolve VM connectivity and performance issues during class

See How to troubleshoot issues during a class.

Find classes with errors and view the error messages

To find a list of classes with errors, and to view the error messages associated with labs
  1. Navigate to the Classes list page.

    class index

  2. Use the Status filter to find classes with an error. filtered list
  3. Click the name of the class to open the Class details view. Any lab errors are displayed on this page. For help resolving these errors, see Fix class and lab errors below. class details, errors

Fix class and lab errors

Issue: The class status is Incomplete

Either:

  • The lab environments were not provisioned because the course (that the class was created from) template was deleted or the course owner no longer has access to the template. To fix this, edit the course and select another template.

    or

  • The class contains 0 labs. To fix this, add labs to the class.

After the error is resolved, Classrooms extension attempts to re-provision the lab environments.

To check the class status, see Checking the status of a class.

Issue: A lab environment was not provisioned

… because of a quota violation (storage limit)

Error message: “This operation would result in a quota violation. The operation would exceed the storage limit…”

To resolve this error
  1. Check your Skytap account for user, department, or account limits that may be causing the error. Resolve the issue by increasing the storage limit or removing Skytap environments, templates, or assets that are no longer needed.
  2. Use the Retry button to delete the old lab object and create a new lab environment. storage error
  3. To clear the error message, refresh the Classes list page or the Class details page. The error message should go away.

Issue: A lab environment was not run or shut down

… because of a quota violation (SVMs limit or SVM hours limit)

Error message: “This operation would result in a quota violation. The operation would exceed the SVMs limit…” (or SVM hours limit)

To resolve this error
  1. Work with a Skytap administrator to check your Skytap account for user, department, or account limits that may be causing the error. Resolve the issue by increasing the limit (for concurrent SVMs or SVM hours) or by suspending VMs that are no longer in use (for concurrent SVMs).
  2. Use the controls in the Skytap Main view or Class management view to manually run the lab environment.
  3. To clear the error message, refresh the Classes list page or the Class details page. The error message should go away.
… because of a VMware Tools error

Error message: “The operation failed because VMware Tools is still loading. Please try again momentarily.”

To resolve this error
  1. Wait a few minutes.
  2. Use the controls in the Skytap Main view or Class management view to run or shut down the lab environment.
  3. To clear the error message, refresh the Classes list page or the Class details page. The error message should go away.
… because of another error

Example error messages:

  • “The operation can not be performed at this time. Please try again or contact support.”
  • “The machine was busy. Try again later.”
To resolve this error
  1. Use the controls in the Skytap Main view or Class management view to run or shut down the lab environment.
  2. If you cannot start or shut down the environment, contact [support@skytap.com](mailto:support@skytap.com.

Issue: The class status is Busy for a long period of time

Try refreshing the page to check the current class status. The class status does not automatically refresh on the Classes page.

Contact Skytap Support for advanced troubleshooting help

For advanced issues, like a VM that won’t start when you press Run, contact support. Use the support contact page or send an email ( support@skytap.com. Include:

  • Your company’s name or the name of the company you’re working with.
  • The troubleshooting steps taken to date.