Getting additional help with your VM or environment

Contact your administrator or instructor for help with:

Extending access time or expiration date for a sharing portal.
Restoring a VM back to a previous state.
Missing or incorrect user names and passwords for the VM operating system or applications on the VM.
Applications or databases on the VM that won’t load or that don’t work properly.
Starting or stopping a VM that you don’t have permission to control

Skytap Support doesn’t manage data, accounts, or applications within the VMs.

Contact Skytap Support for help with:

Problems connecting to the VM.
A virtual machine or environment that won’t start or stop when you press the Run, Suspend, or Stop buttons.
An error message that directs you contact support.

Contact Skytap Support via the support page or via email at support@skytap.com. Include:

Your company name or the name of the company you’re working with.
A detailed description of the issue.
Any troubleshooting steps you’ve already taken.
The URL of the environment or sharing portal page. The URL is listed in the address bar of the browser (https://cloud.skytap.com/…).