Exporting VMs out of Skytap

You can use the Export page to download a copy of a Skytap VM.

Notes

  • The VM export includes the VM disks, select hardware configuration settings (like CPU and RAM), and select network configuration settings (like VM IP address). Skytap-specific settings (like saved VM credentials and VM notes) are not included in the VM export.
  • Export is not supported for Power A particular type of CPU that supports IBM i, AIX, and Linux in Skytap Cloud. VMs.
  • A customer account can have a maximum of five simultaneous import and export operations.
Contents

Prerequisites

  • You must have export permissions.

    To see if you have export permissions

    1. In the Navigation bar, click the Environments tab. The Manage Environments and VMs page displays.
    2. The VM Exports tab indicates whether you have export permissions.
      • If you see the VM Exports tab, you have export permissions. VM exports
      • If the VM Exports tab is absent, you do not have export permissions. No VM exports

    To request export permissions, contact your account administrator.

  • The VM must be powered off. Exporting a suspended VM is not supported.
  • The VM must be in a template that you own. You can’t export a VM from an environment or public template.
    • If you don’t already have the VM in a template, go to the environment page and select Save as Template.
    • If you’d like to export a VM from a public template, copy the template to create a version that you own.

Export process

To export a VM
  1. Navigate to the template that contains the VM.
  2. In the Constituent Machines section of the template, click the VM you want to export. Template - Constituent Machines
  3. Click Export in the toolbar. Template VM Details

    If you do not see Export, you do not have permission to export VMs. Contact your account administrator to request access.

  4. Confirm the choice to export the VM.
  5. Select Export VM to begin the export process. Export VM Window

    Depending on the size of the VM, this can take 30 minutes to several hours to complete. You’ll be sent an email notification when the export is finished.

  6. Once the export process completes, FTP login credentials for the export depot that contains the VM are provided. Use a dedicated FTP client (such as WinSCP) to download the VM.

    If you have connection issues, retry the download using SFTP.

  7. After you download the image, extract the VM. For Windows, you can use 7zip to do this. For macOS (OS X), you can use 7zX.
  8. The extracted VM disk is saved with the file name session.vmdk and the VM environment file is saved with the file name session.vmx. Depending on the environment, there may be other file types. For details, see this table.

Troubleshooting export errors

If you experience errors during the download or when you try to use the exported VM, retry the download using SFTP. SFTP is more secure and provides better protection against file corruption.