To run the Connectivity Checker
- Navigate to https://cloud.skytap.com/connectivity.
- Click the arrow to select the Region for the VM.
The region is listed on the environment page or sharing portal page. If you don't have access to either of these, contact your Skytap Cloud administrator to ask which region to test against.
- Click Start Connectivity Checker.
Connectivity Checker returns the results of three tests.
If you pass the first two tests and have low to medium latency, you meet the basic requirements for accessing VMs. No further testing is necessary.
The test times out if the connection takes more than 20 seconds to complete. Generally, this indicates very high latency.
Troubleshooting other types of connections
If you are trying to connect to a published service on the VM (for example, using RDP or SSH), see Accessing VMs with published services instead.