Help with your Skytap VMs
Skytap is a public cloud that provides the infrastructure for the virtual machines you are using. Companies who use Skytap environments set up the networking, install the VM operating system, and install applications on the virtual machines. Learn more about Skytap Cloud.
For first time users…
Troubleshooting credentials and access
Troubleshooting applications on the VM
- The application is running slowly
- An application is not installed
- An application is not working as expected
- The application usernames and passwords are missing or are wrong
- My lab or course instructions are wrong
- I need to revert (or rollback) an application to a prior state
- I can’t access the internet from a browser in my VM
Troubleshooting the VM or environment
How do I…
For help with something else, see How to contact Skytap Support.