Error message: ‘The operation cannot be performed at this time. Please try again or contact support.’

This error message is usually accompanied by an alphanumeric incident ID that is unique your incident. For example:

The operation cannot be performed at this time. Please try again or contact support. (0B003A15)

Error description

This error can occur during the following events:

• Power state change
• Delete
• Import

Resolution

If the error occurred during a power state change or an attempt to delete a resource, re-try the action.

If the message displayed during an import, don’t re-try the import. Contact support (see below).

Advanced troubleshooting

Contact Skytap Support (support@skytap.com) with the following information to more quickly resolve the error condition:

• The URL of the environment.
• The error message and the incident ID.
• The action you were trying to perform when the error occurred.

Additionally, if the error occurred during an import:

• Provide the user name associated with the import site.