Troubleshooting SRA error message 524

Error message

‘The VM refused the connection. Verify the license for Remote Desktop Services on the VM. (524)’

Error description

Your SRA browser client SRA session is unable to establish an RDP connection. Either the RDP service hasn’t yet started on the VM or the VM operating system doesn’t support RDP.

Resolution

Turn off RDP in the SRA tool bar.

Advanced troubleshooting

If the problem is still unresolved, contact your instructor or administrator.