Troubleshooting VM Access

This assistant can help you identify and resolve common connectivity and performance issues associated with our browser-based VM access client.

Get started by answering the question below.

What issue are you having?

I can't connect to my VM. I see a black screen when I try to connect.

I failed one or more of the Connectivity Checker tests.

My screen is slow when I try to click the mouse or type on the keyboard.

My VM keeps disconnecting.

My applications take a long time to load within the VM.

It takes a long time for my VM to start, suspend, or stop.

I can't find the user name or password for the VM.