Troubleshooting VM access

Latency is over 150ms

You will probably experience noticeable lag when connecting to your VM.

To resolve latency issues, try one or more of these steps first…

  • Close any browser tabs or applications that may be using a lot of bandwidth (like video streaming, audio streaming, Voice Over IP services, or web conferences).
  • If you’re close to the latency requirement, try using the VM with a Chrome browser. You should also adjust the display quality setting to its lowest value. For more information, see Improving performance during a browser client session.
  • If you’re connecting via a mobile service or mobile hotspot, try connecting to a different Internet service (like the WiFi Internet service at a coffee shop).
  • If you’re using WiFi to connect to the network, try connecting via a wired Ethernet cable instead.
  • If you’re using a VPN client, disable it. The direct connection may provide better performance.
  • Try the test from a different physical location, such as home or a different office. For example, if you’re on a hotel WiFi network, try connecting from a coffee shop instead.

If you’re still experiencing high latency…

It’s possible that you’re too far from the data center, or there is an issue with your network.

  • Work with your Skytap administrator or the person who you provided access. There may be an opportunity to move the VM to a region that is closer to you.

    This requires access to a Skytap account with multiple regions enabled.

  • If you’re on a corporate network:

    Work with your network administrator or internal help desk to run a traceroute network test and identify potential issues on the network. For instructions, see Checking the network traffic path.

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