Troubleshooting VM Access
Try this:
If another connection method is available (such as RDP), connect to the VM using that method.
Notes
- If you're using an environment that has been shared with you, see Using a VM or environment from a sharing portal URL for more information about how to an RDP option displayed on a sharing portal page.
- If you're Skytap user with permission to edit the VM, see Accessing VM desktops for other access options.