Contact your access provider for help
For the fastest response, contact your administrator, instructor, or the person who provided you with access for help with this issue.
Skytap is a public cloud that provides the infrastructure for the virtual machines you’re using. Skytap Support is unable to manage data, accounts, or applications within the VMs, including the following:
- Missing or incorrect user names and passwords.
- Applications or databases on the VM that won’t load or that don’t work properly.
- Extending access time for a sharing portal.
- Restoring a VM back to a previous state.
- Giving you access to start or stop a VM.
If you’re a Skytap user with access to edit the environment, see: