My network has high latency to Skytap. What can I do?
What is high, medium, or low latency?
- Low latency is between 0-50 ms. This is the best result. You shouldn’t experience latency-related performance issues.
- Medium latency is between 51-150 ms. You can still use Skytap VMs in this region, but you may experience occasional performance issues. For the best experience, see Improving performance during a browser client session.
- High latency is latency greater than 150 ms. Use the steps in this document to reduce your latency.
To resolve latency issues, try one or more of these steps first…
- Close any browser tabs or applications that may be using a lot of bandwidth (like video streaming, audio streaming, Voice Over IP services, or web conferences).
- If you’re close to the latency requirement, try using the VM with a Chrome browser. You should also adjust the display quality setting to its lowest value. For more information, see Improving performance during a browser client session.
- If you’re connecting via a mobile service or mobile hotspot, try connecting to a different Internet service (like the WiFi Internet service at a coffee shop).
- If you’re using WiFi to connect to the network, try connecting via a wired Ethernet cable instead.
- If you’re using a VPN client, disable it. The direct connection may provide better performance.
- Try the test from a different physical location, such as home or a different office. For example, if you’re on a hotel WiFi network, try connecting from a coffee shop instead.
If you’re still experiencing high latency…
It’s possible that you’re too far from the data center, or there is an issue with your network.
Work with your Skytap administrator or the person who you provided access. There may be an opportunity to move the VM to a region that is closer to you.
This requires access to a Skytap account with multiple regions enabled.
If you’re on a corporate network:
Work with your network administrator or internal help desk to run a traceroute network test and identify potential issues on the network. For instructions, see Checking the network traffic path.