I can’t sign in to my Kyndryl Cloud Uplift account. How do I reset my password or find my user name?

This article describes user name and password credentials for you Kyndryl Cloud Uplift account. To retrieve user name and password credentials for an individual VM or a sharing portal for a class, see I need the user name and password for my VM.

Contents

How to reset your password

  1. Click Forgot your password? on the Kyndryl Cloud Uplift Sign In page. sign in
  2. Enter your account user name. forgot
  3. Click Send Reset Instructions.
  4. Kyndryl Cloud Uplift sends a password reset email to the email address associated with your Kyndryl Cloud Uplift user name. Check your email and click on the password reset link.
Troubleshooting

If you did not receive the password reset email:

  • Check your email spam folder for Kyndryl Cloud Uplift notification emails.
  • Verify that you used the correct user name. Kyndryl Cloud Uplift displays Password reset email sent, even if you enter an invalid user name. For help, see How to find your user name below.

How to find your user name

If you don’t remember your Kyndryl Cloud Uplift user name, try searching your email archive for the new user email message sent when your account was created. This email message includes your user name.

If you can’t find your user name, contact your Kyndryl Cloud Uplift account administrator for assistance.

Kyndryl Cloud Uplift Support can’t provide you with your account user name.