• Course Manager by Skytap overview
  • Instructor-led training overview
  • On-demand labs overview
• Preparing a template
  • Installing CMHelper on a VM
  • Installing CMSysHelper on a VM
• Creating a course
  • Adding learning content to a course
    • Editing a Manual
  • Adding lab actions to a course
  • Adding script packages to a course
  • Adding lifecycle scripts to a course
  • Editing a course
  • Deleting a course
  • Previewing the Learning Console
• Creating and managing instructor-led training events
  • Creating and scheduling an event
    • Adding learning content to an event
    • Customizing email messages for an event
    • Editing an event
    • Deleting an event
  • Preparing for the event
  • Delivering the event
  • Viewing the event activity summary
  • Using event scheduling
    • Scheduling a recurrent event
    • Scheduling a non-recurrent event
    • Viewing event schedules
    • Using delayed provisioning
• Creating and managing on-demand labs
  • Using consumption control measures
  • Creating a lab
    • Adding learning content to a lab
    • Deleting a lab
  • Managing labs
  • Using the request portal – a guide for Lab and Event Manager users
• Using the Learning Console – a guide for lab end users
  • Using the Manual in the Learning Console
  • Using Resources in the Learning Console
  • Using File Drop in the Learning Console
• Viewing Learning Console activity
• Managing your user account
• Administering Course Manager by Skytap
  • Managing users
  • Managing account settings
    • Editing an email body
  • Using tags with Course Manager
  • Using commands, scripts, and the Virtual Browser
  • Using custom data attributes
  • Using metadata attributes
  • Using the Course Manager API
  • Course Manager Reporting
  • Using Course Manager fields for Skytap reporting
• Course Manager FAQ

Course Manager FAQ

Q: Should I start my environments before my event begins?

A: Generally, if you set up an event with 20 or fewer participants at least two hours before it’s scheduled to begin, Course Manager will create a schedule that automatically starts environments so that every environment for each participant is ready to go when the event begins.

For details about how Course Manager schedules automatic start-up of the environments for your event, see Using event scheduling in Course Manager.

Q: Do event participants need Skytap accounts?

A: No, only the person who creates the course or event needs a Skytap account (for example, the training manager). Both students and instructors can use Course Manager events without a Skytap account.

Q: I don’t have email addresses for the students. How can I give everyone access to the event?.

A: You can allow access to your event with passcodes. For details, see Creating and scheduling an event in Course Manager.

Q: What should I do if a student needs access to a lab after the event has ended?

A: You can change the End time for a student’s event to allow more time for that student (navigate to edit participant and set an individual end time - Course Manager will honor this participant-specific end time and preserve the environment)

Q: How do I get a list of all students attending the event?

A: To see a list of all event attendees, click Events > All, and then click an event. On the event page (or the guest access page if you’re an instructor), click Get roster to download a CSV report of event participants.