• Course Manager by Skytap overview
  • Instructor-led training overview
  • On-demand labs overview
• Preparing a template
  • Installing CMHelper on a VM
  • Installing CMSysHelper on a VM
• Creating a course
  • Adding learning content to a course
    • Editing a Manual
  • Adding lab actions to a course
  • Adding script packages to a course
  • Adding lifecycle scripts to a course
  • Editing a course
  • Deleting a course
  • Previewing the Learning Console
• Creating and managing instructor-led training events
  • Creating and scheduling an event
    • Adding learning content to an event
    • Customizing email messages for an event
    • Editing an event
    • Deleting an event
  • Preparing for the event
  • Delivering the event
  • Viewing the event activity summary
  • Using event scheduling
    • Scheduling a recurrent event
    • Scheduling a non-recurrent event
    • Viewing event schedules
    • Using delayed provisioning
• Creating and managing on-demand labs
  • Using consumption control measures
  • Creating a lab
    • Adding learning content to a lab
    • Deleting a lab
  • Managing labs
  • Using the request portal – a guide for Lab and Event Manager users
• Using the Learning Console – a guide for lab end users
  • Using the Manual in the Learning Console
  • Using Resources in the Learning Console
  • Using File Drop in the Learning Console
• Viewing Learning Console activity
• Managing your user account
• Administering Course Manager by Skytap
  • Managing users
  • Managing account settings
    • Editing an email body
  • Using tags with Course Manager
  • Using commands, scripts, and the Virtual Browser
  • Using custom data attributes
  • Using metadata attributes
  • Using the Course Manager API
  • Course Manager Reporting
  • Using Course Manager fields for Skytap reporting
• Course Manager FAQ

Viewing Learning Console activity in Course Manager

When a lab end user interacts with the Learning Console, Course Manager displays this activity on the lab end user’s Activity page. For information about viewing a summary of Learning Console activity for all participants in an event, see Viewing the event activity summary.

Viewing the activity for an event participant

To view activity for an event participant

1. In the Course Manager navigation bar, click Events. The Events page displays.

2. Click one of the following tabs:

   • In Progress – For an event currently in progress.
   • Upcoming – For an event in the future.
   • Past – For an event that has ended.
3. Click the name of the event. The event details page displays.
4. On the event details page, click the Participants tab.

5. Choose one of the following to display the event participant’s Activity page:

   • Click (pages completed in the Manual) next to the participant name in the Instructors or Students section.

     If the participant doesn’t have access to a Manual, (pages completed in the Manual) doesn’t display.

   • Click the drop-down menu next to the participant name in the Instructors or Students section, and then click View activity.

Viewing the activity for an on-demand lab

To view activity for an on-demand lab

1. In the Course Manager navigation bar, click All Labs. The Labs page displays.

   The term Lab in the Course Manager interface is configurable for your account and may be replaced by another term such as Demo.

2. Click one of the following tabs:

   • Active – If the lab hasn’t been consumed.
   • Consumed – If the lab has been consumed.

3. Choose one of the following to display the lab’s Activity page:

   • Click (pages completed in the Manual) next to the lab name.

     If the lab end user doesn’t have access to a Manual, (pages completed in the Manual) doesn’t display.

   • Click the drop-down menu next to the lab name, and then click View activity.

   You can also View activity from the Lab actions drop-down menu on the details page for a lab.

Using the fields on the Activity page

The following fields display on the Activity page:

• Date/Time – Displays the date and time when the activity occurred.

• Manual Page Number – Displays the page number in the Manual where Manual activity occurred.

  The table of contents is page zero of the Manual.

• Activity Type – Displays one of the following:

  • Command – The lab end user clicked a command lab action or Manual shortcut.
  • Script – The lab end user clicked a script lab action or Manual shortcut.
  • Virtual Browser – The lab end user clicked a Virtual Browser lab action or Manual shortcut.
  • Question – The lab end user answered a question in the Manual.
  • Marked latest page done – The lab end user clicked (Mark Done & Continue), (Mark Done), or (Mark Done & End Lab) in the Manual.
  • Marked earliest page not done – The lab end user clicked (Mark Not Done) in the Manual.
  • Navigation – The lab end user navigated to a tab in the Content Pane or visited a page in the Manual.
  • Pop out Content Pane – The lab end user clicked Pop out in the Configuration menu at the top of the Content Pane.
  • Print Manual – The lab end user clicked Print Manual in the Configuration menu at the top of the Content Pane.
  • Collapse Content Pane – The lab end user clicked Collapse in the Configuration menu at the top of the Content Pane.
  • Expand Content Pane – The lab end user clicked Expand Content Pane on the right edge of the Learning Console.
  • Close Content Pane – The lab end user clicked Close in the Configuration menu at the top of the Content Pane and then clicked Close Content.
  • View Help pages – The lab end user clicked Help in the Configuration menu at the top of the Content Pane.
  • View About page – The lab end user clicked About in the Configuration menu at the top of the Content Pane.
  • Launch meeting – The lab end user clicked Meeting at the top of the Content Pane.
  • Attachment – The lab end user interacted with an attachment on the Resources tab in the Content Pane.
  • Copyable text – The lab end user clicked a copyable text box in the Manual.
  • Switch to VM – The lab end user clicked a switch to VM lab action.
  • File Drop – The lab end user interacted with File Drop.
  • End lab – The lab end user clicked End lab in the Configuration menu at the top of the Content Pane, (End Lab) from the last page in the Manual, or (Mark Done & End Lab) from the last page in the Manual and then clicked End.
  • End course preview – The lab end user clicked End course preview in the Configuration menu at the top of the Content Pane or (End Course Preview) from the last page in the Manual and then clicked End.

• Activity Name – Displays the name of the activity.

  • If Activity Type is Command, Script, Virtual Browser, or Switch to VM, Activity Name displays Description.

    Description followed by (action) displays in the Activity Name field for lab actions.

  • If Activity Type is Question, Activity Name displays Prompt.
  • If Activity Type is Navigation, Activity Name displays one of the following:
    • Manual page visit – The lab end user visited a page in the Manual.
    • View Resources pane – The lab end user navigated to the Resources tab in the Content Pane.
    • View File Drop pane – The lab end user navigated to the File Drop tab in the Content Pane.
    • View Manual pane – The lab end user navigated to the Manual tab in the Content Pane.
  • If Activity Type is Attachment, Activity Name displays one of the following:
    • View file – The lab end user clicked an attachment on the Resources tab in the Content Pane, and the attachment displayed there.
    • Download file via Content Pane – The lab end user clicked an attachment on the Resources tab in the Content Pane and was prompted to download it.
    • Download file to VM – The lab end user clicked the Incoming File message in the VM and was prompted to download the attachment.
    • Send file to VM – The lab end user clicked the drop-down menu next to an attachment on the Resources tab in the Content Pane and then clicked Send to VM(s).
    • Copy file URL – The lab end user clicked the drop-down menu next to an attachment on the Resources tab in the Content Pane and then clicked Copy file URL.
  • If Activity Type is File Drop, Activity Name displays one of the following:
    • Upload file via Content Pane – The lab end user uploaded a file to File Drop from the File Drop tab in the Content Pane.
    • Upload file from VM – The lab end user uploaded a file to File Drop from the VM File Drop.
    • Download file via Content Pane – The lab end user clicked a file on the File Drop tab in the Content Pane and was prompted to download it.
    • Download file to VM – The lab end user clicked a file in the VM File Drop or clicked the Incoming File message in the VM and was prompted to download the file.
    • Send file to VM – The lab end user clicked the drop-down menu next to a file on the File Drop tab in the Content Pane and then clicked Send to VM(s).
    • Copy file URL – The lab end user clicked the drop-down menu next to a file on the File Drop tab in the Content Pane or in the VM File Drop and then clicked Copy file URL.
    • Delete file – The lab end user clicked the drop-down menu next to a file on the File Drop tab in the Content Pane or in the VM File Drop and then clicked Delete.

• Result – Displays the result of the activity.

  • If Activity Type is Marked latest page done, Marked earliest page not done, Navigation, Pop out Content Pane, Print Manual, Collapse Content Pane, Expand Content Pane, Close Content Pane, View Help pages, View About page, Launch meeting, Copyable text, Switch to VM, End lab, or End course preview, Result displays Success.

  • If Activity Type is Command, Script, or Virtual Browser, Result displays one of the following:

    • Triggered – The lab action or Manual shortcut has been clicked, but the VM hasn’t received and accepted the request.
    • Starting Script Host – The script lab action or Manual shortcut has been clicked, and Course Manager is provisioning or starting the Script Host VM.
    • Pending – The lab action or Manual shortcut has been clicked, and the VM has received and accepted the request but hasn’t responded yet.
    • Unknown – The command or script lab action or Manual shortcut has been clicked and the VM has received and accepted the request, but connection to the VM was lost before it could respond and the timeout period has passed.
    • Failure – The lab action or Manual shortcut has been clicked; the VM has received, accepted, and responded to the request; and the response had an exit code other than zero.
    • Timed out – The command or script lab action or Manual shortcut has been clicked; the VM has received, accepted, and responded to the request; and the response had an exit code other than zero because the timeout period passed before the request could be completed.
    • Success – The lab action or Manual shortcut has been clicked; the VM has received, accepted, and responded to the request; and the response had an exit code of zero.

  • If Activity Type is Question, Result displays one of the following:

    • Failure – The question wasn’t correctly answered.
    • Success – The question was correctly answered, or the question was answered and the answer wasn’t evaluated for correctness.

  • If Activity Type is Attachment, Result displays one of the following:

    • Triggered – Activity Name is Send file to VM and the VM hasn’t received and accepted the Send to VM(s) request.
    • Success – Activity Name isn’t Send file to VM, or Activity Name is Send file to VM and the VM has received and accepted the Send to VM(s) request.

  • If Activity Type is File Drop, Result displays one of the following:

    • Triggered – Activity Name is Send file to VM and the VM hasn’t received and accepted the Send to VM(s) request.
    • Failure – Activity Name is Upload file via Content Pane or Upload file from VM and the lab end user took an unsupported action.
    • Success – Activity Name isn’t Send file to VM, Upload file via Content Pane, or Upload file from VM; Activity Name is Send file to VM and the VM has received and accepted the Send to VM(s) request; or Activity Name is Upload file via Content Pane or Upload file from VM and the lab end user didn’t take an unsupported action.

• Activity Data – Displays additional information about the activity.

  • If Activity Type is Command, Activity Data displays the Command to execute, Invocation behavior, Timeout (seconds), Command availability, and Navigation blocking.

    Notes

    • If Activity Type is Command and Result is Failure, Timed out, or Success, Activity Data also displays the exit code and any additional command output.
    • Command availability and Navigation blocking don't display for lab actions.

  • If Activity Type is Script, Activity Data displays the Script to execute, Invocation behavior, Timeout (seconds), Script availability, and Navigation blocking.

    Notes

    • If Activity Type is Script and Result is Failure, Timed out, or Success, Activity Data also displays the exit code and any additional script output.
    • Script availability and Navigation blocking don't display for lab actions.

  • If Activity Type is Virtual Browser, Activity Data displays the Application, Destination, and Identifier.

    If Activity Type is Virtual Browser and Result is Failure or Success, Activity Data also displays the exit code.

  • If Activity Type is Question, Activity Data displays the lab end user’s answer, Navigation blocking, the correct answer, Question type, and Metadata attribute.

    Notes

    • The correct answer displays only if the answer was evaluated for correctness.
    • Metadata attribute displays only if Course Manager created or updated a metadata attribute when the lab end user answered the question.
  • If Activity Type is Attachment, Activity Data displays the name of the attachment that the lab end user interacted with.
  • If Activity Type is Copyable text, Activity Data displays the text from the copyable text box.
  • If Activity Type is Switch to VM, Activity Data displays Target VM name.

  • If Activity Type is File Drop, Activity Data displays the name of the file that the lab end user interacted with.

    If Activity Type is File Drop and Result is Failure, Activity Data also displays the unsupported action that the lab end user took.

  • If Activity Name is Upload file from VM or Download file to VM, Activity Data displays the name of the VM that the lab end user interacted with.

Sorting and filtering activity for a lab end user

To sort activity for a lab end user

1. Click the name of the column you want to sort. The page updates with the column values sorted in ascending order.
2. To sort in descending order, click the name of the column again.

To filter a lab end user’s activity data

1. Click (Filters) on the upper right corner of the page. The filter options display.
2. Select the values you want to filter on, and click Filter. The page reloads with the filtered values.
3. To reset the filter and display all the lab end user’s activity data again, open the filter options and click Reset.

Activity reporting

You can generate a CSV Comma-Separated Values – A text file that uses the comma (,) character to delimit between values. CSV files can import directly into a worksheet application, such as Microsoft Excel. report to see details about a lab end user’s activity.

To generate an activity report

1. From the lab end user’s Activity page, click Download CSV on the upper right corner of the page. The file browser displays.
2. Save the file to your local computer.

Activity report fields

All report dates and times are displayed in UTC.

Field	Description
id	The unique identifier for the lab end user.
user_identifier	The email address or identifier for the lab end user.
activity_created_at	The date and time when the activity occurred.
activity_manual_page_number	The page number in the Manual where Manual activity occurred.
activity_type	The type of activity that occurred.
activity_name	The name of the activity that occurred.
activity_result	The result of the activity that occurred.
activity_data	Additional information about the activity that occurred.