• Administrator overview
• Managing users and permissions
  • User roles and access permissions
  • Creating users
  • Editing users
  • Unlocking a user account
  • Resending a user activation link
  • Deleting or deactivating users
  • Using groups
  • Managing departments
  • Managing passwords and password policies
  • Setting account-wide access policies
  • Changing a resource owner
  • Using Single Sign-On (SSO)
    • Using Single Sign-on (SSO) with Azure Active Directory (AAD)
    • Configuring an ADFS claim rule for SSO
• Managing account-wide settings
  • Adding container registries
• Managing public IP addresses
• Managing WANs
  • Overview: VPNs
    • Creating a VPN
      • VPN configuration parameters
        • AWS VPC: VPN configuration example
        • Azure VPN: VPN configuration example
        • Cisco ASA: VPN configuration example
        • Cisco IOS: VPN configuration example
        • Juniper SRX: VPN configuration example
        • pfSense: VPN configuration example
        • strongSwan: VPN configuration example
  • Overview: Skytap on Azure ExpressRoute connections
    • Creating a Skytap on Azure ExpressRoute connection
    • Creating a customer-managed Skytap on Azure ExpressRoute connection
  • Testing the WAN
    • Troubleshooting VPN test failures
  • Connecting an environment network to a WAN
  • Configuring WAN access controls
  • Editing an existing WAN connection
  • Disable a WAN
• Managing Metered RAM and storage usage
  • How usage is calculated
  • Viewing current usage and enabling pay-as-you-go capacity
  • Reserved capacity for Skytap on Azure
  • Reserved capacity for Skytap on IBM Cloud
  • Setting usage limits
  • Setting up notifications
  • VM pinning
• Reporting overview
  • Viewing and exporting user information
  • Viewing and exporting group information
  • Generating department reports
  • Generating audit reports
    • Configuring the webhook service for audit data
  • Viewing usage data
    • Using labels for in-depth reporting
    • Creating usage label categories
    • Configuring the webhook service for usage data
  • Enabling other users to generate reports
• Security best practices
• Other best practices
• Sharing templates with users in other Skytap accounts
• Finding the source environment from a sharing portal URL
• Including your logo in the Skytap interface

Deleting or deactivating users

• Administrators and user managers can deactivate users. User managers can’t deactivate administrators.
• Only administrators can delete accounts.
• If Single Sign-On (SSO) is enabled for your account, you must disable SSO for the user account before you can deactivate it. For more information, see Disabling SSO on a user account.

Deactivating vs. deleting

Deleting a user is a permanent action that can’t be undone. Before you delete a user account, considering deactivating it.

• Deactivated users can’t sign in to Skytap, but their accounts and account details are preserved and can be reactivated later.
• A deactivated user still owns all of his or her resources, which lets you reassign ownership of each resource over time, instead of having to reassign all resources at the moment the account is deleted.

Deactivating or deleting a user account

To deactivate or delete a user

1. In the navigation bar, click Manage > Users.

2. The Users page displays. Click (Expand options) next to the user you want to deactivate

   

   Deleting a user is a permanent action. You can’t undo this action. After the user is deleted, the user account no longer appears on usage reports.

3. If prompted, select another user to reassign the user resources to; then click Reassign Resources and Delete User.

   

Deactivate or delete multiple users

To deactivate or delete multiple users

1. In the navigation bar, click Manage > Users.

2. The Users page displays. Click the multiselect button. Checkboxes and additional action buttons display.

   

3. Check the users you want to deactivate or delete.

4. Click Deactivate or Delete in the multiselect toolbar.

   Deleting a user is a permanent action. You can’t undo this action.

Reactivating a user

For instructions, see Resending a user activation link.