• Administrator overview
• Managing users and permissions
  • User roles and access permissions
  • Creating users
  • Editing users
  • Unlocking a user account
  • Resending a user activation link
  • Deleting or deactivating users
  • Using groups
  • Managing departments
  • Managing passwords and password policies
  • Setting account-wide access policies
  • Changing a resource owner
  • Using Single Sign-On (SSO)
    • Using Single Sign-on (SSO) with Azure Active Directory (AAD)
    • Configuring an ADFS claim rule for SSO
• Managing account-wide settings
  • Adding container registries
• Managing public IP addresses
• Managing WANs
  • Overview: VPNs
    • Creating a VPN
      • VPN configuration parameters
        • AWS VPC: VPN configuration example
        • Azure VPN: VPN configuration example
        • Cisco ASA: VPN configuration example
        • Cisco IOS: VPN configuration example
        • Juniper SRX: VPN configuration example
        • pfSense: VPN configuration example
        • strongSwan: VPN configuration example
  • Overview: Skytap on Azure ExpressRoute connections
    • Creating a Skytap on Azure ExpressRoute connection
    • Creating a customer-managed Skytap on Azure ExpressRoute connection
  • Testing the WAN
    • Troubleshooting VPN test failures
  • Connecting an environment network to a WAN
  • Configuring WAN access controls
  • Editing an existing WAN connection
  • Disable a WAN
• Managing Metered RAM and storage usage
  • How usage is calculated
  • Viewing current usage and enabling pay-as-you-go capacity
  • Reserved capacity for Skytap on Azure
  • Reserved capacity for Skytap on IBM Cloud
  • Setting usage limits
  • Setting up notifications
  • VM pinning
• Reporting overview
  • Viewing and exporting user information
  • Viewing and exporting group information
  • Generating department reports
  • Generating audit reports
    • Configuring the webhook service for audit data
  • Viewing usage data
    • Using labels for in-depth reporting
    • Creating usage label categories
    • Configuring the webhook service for usage data
  • Enabling other users to generate reports
• Security best practices
• Other best practices
• Sharing templates with users in other Skytap accounts
• Finding the source environment from a sharing portal URL
• Including your logo in the Skytap interface

Managing public IP addresses

Viewing public IP address usage across the account

The Manage Public IP Addresses page lists all of the public IP addresses available to your account, as well as the account subdomain assigned to your account for the Skytap-managed DNS service. If you haven’t generated any public IP addresses, this page displays No Public IP Addresses found.

Manage Public IP Addresses page

View the status of public IP addresses for your account

See the account subdomain used by the Skytap-managed DNS service

Filter the list to quickly find public IP addresses

Add static public IP addresses

Manage individual public IP addresses

• Use the color indicators to see if a public IP address is deployed (green) or inactive (gray).
• Click Resources to see the specific resource the VM is attached to.
• Manage your public IP addresses by detaching or releasing them. See the sections below for more information.

Managing static public IP addresses

Adding a static public IP address to your account

Adding a static public IP address from the Manage Public IP Addresses page reserves the public IP address for use by your account. The public IP address remains reserved, until you manually release it.

To add a new static public IP address to the collection of public IP addresses for the account

1. Click Manage > Public IPs.

   

   The Manage Public IP Addresses page displays.

2. Click (+ Static Public IP address). The Add a new public IP address dialog displays.

   

3. Choose from the list of available regions, and then click (Add IP address) One of the following status messages displays:

   • Added public IP address [200.200.200.200] in region [region] - The new IP address is added to the list on this page.
   • You have reached the limit of IP addresses available for this account. – You’ve used all of the public IP addresses available for your account. Detach an existing public IP address from another resource.

4. After a public IP address is added, it’s Unattached.

   • To attach the public IP address to a VM, see Attaching a static public IP address to a VM.
   • To create a VPN connection with the public IP address, see Creating a VPN connection to your Skytap account.

   

Detaching a static public IP address

You can detach a static public IP address from a VM in an environment or template. Detaching a public IP address removes it from the resource but keeps it in the collection of static public IP addresses available to your account.

To detach a public IP address from an environment or template

1. Click (Resources) next to a public IP address. A list of all resources attached to the public IP address displays.
2. Click (Detach) next to a resource. The public IP address is detached from that resource.

To detach a public IP address from a VPN

Either:

• Edit the VPN to use a different static public IP address.

  or

• Delete the VPN.

Releasing a static public IP address

When you release a static public IP address, that specific IP address is removed from your account and becomes available to other Skytap customers (the number of static IP addresses available for your account isn’t changed). Don’t perform this action until you’ve removed any manually created associations with this IP address (for example, registrations with private or public DNS services).

Releasing a static public IP address can’t be undone.

To release a static public IP address that is unattached or attached to an environment or template

• Click (Release) next to the static public IP address.

To release a static public IP address that is attached to VPN

1. Either:

   • Edit the VPN to use a different static public IP address.

     You must also edit the external VPN endpoint to recognize the new static public IP address as the peer IP address.

     or

   • Delete the VPN.

     This action can’t be undone.

2. Navigate back to the Managing Public IP Addresses page and click (Release) next to the static public IP address.

Managing dynamic public IP addresses

Adding a dynamic public IP address to your account

Dynamic public IP addresses are automatically managed by the Skytap DNS service. When a VM with a dynamic public IP address and Skytap-managed DNS name is run, Skytap automatically subtracts a public IP address from your Remaining number of public IP addresses. Skytap randomly uses any available dynamic public IP address; these public IP addresses are shared across all customers.

For instructions, see Adding a Skytap-managed DNS name and public IP address to a VM.

Detaching or releasing a dynamic public IP address

Dynamic public IP addresses are automatically managed by the Skytap DNS service. When a VM with a dynamic public IP address and Skytap-managed DNS name is suspended or shut down, Skytap automatically adds a public IP address back to the Remaining number of public IP addresses in your account.

To detach or release an in-use dynamic public IP address, either:

• Suspend the VM to release the dynamic public IP address, but retain the DNS name. For instructions, see Running and stopping VMs and environments.

  or

• Edit the VM settings to detach the DNS name and release the dynamic public IP address. For instructions, see Detaching a static public IP address or DNS name from a VM.