• Administrator overview
• Managing users and permissions
  • User roles and access permissions
  • Creating users
  • Editing users
  • Unlocking a user account
  • Resending a user activation link
  • Deleting or deactivating users
  • Using groups
  • Managing departments
  • Managing passwords and password policies
  • Setting account-wide access policies
  • Changing a resource owner
  • Using Single Sign-On (SSO)
    • Using Single Sign-on (SSO) with Azure Active Directory (AAD)
    • Configuring an ADFS claim rule for SSO
• Managing account-wide settings
  • Adding container registries
• Managing public IP addresses
• Managing WANs
  • Overview: VPNs
    • Creating a VPN
      • VPN configuration parameters
        • AWS VPC: VPN configuration example
        • Azure VPN: VPN configuration example
        • Cisco ASA: VPN configuration example
        • Cisco IOS: VPN configuration example
        • Juniper SRX: VPN configuration example
        • pfSense: VPN configuration example
        • strongSwan: VPN configuration example
  • Overview: Skytap on Azure ExpressRoute connections
    • Creating a Skytap on Azure ExpressRoute connection
    • Creating a customer-managed Skytap on Azure ExpressRoute connection
  • Testing the WAN
    • Troubleshooting VPN test failures
  • Connecting an environment network to a WAN
  • Configuring WAN access controls
  • Editing an existing WAN connection
  • Disable a WAN
• Managing Metered RAM and storage usage
  • How usage is calculated
  • Viewing current usage and enabling pay-as-you-go capacity
  • Reserved capacity for Skytap on Azure
  • Reserved capacity for Skytap on IBM Cloud
  • Setting usage limits
  • Setting up notifications
  • VM pinning
• Reporting overview
  • Viewing and exporting user information
  • Viewing and exporting group information
  • Generating department reports
  • Generating audit reports
    • Configuring the webhook service for audit data
  • Viewing usage data
    • Using labels for in-depth reporting
    • Creating usage label categories
    • Configuring the webhook service for usage data
  • Enabling other users to generate reports
• Security best practices
• Other best practices
• Sharing templates with users in other Skytap accounts
• Finding the source environment from a sharing portal URL
• Including your logo in the Skytap interface

Viewing and exporting user information

Administrators and User Managers can use the Users page to view and export user data, including account information, department membership, usage information, and user limits.

Exporting a user report

To export a user report

1. Navigate to the Manage > Users page.
2. If you want to filter the exported report, use the filter options on the left side of the screen. If you want to export a full list of all of your users, remove any filters.
3. Click Export CSV.

4. Select either the Quick export or Full export option.

   • The Quick export report features the most common user details (name, email, role, and memberships); this report generates more quickly than the full report, especially for a large list of users.

   • The Full export report contains all of the information about each user (including all of the information from the quick export, as well as current usage data and usage limits for the user); this report may take longer to complete.

     

5. Click Export and save the file when prompted. If you need the full report but don’t want to wait for it to compile, click Deliver by Email. The report is generated offline, and then a link to the report is emailed to the address associated with your user account.

   

   Notes

   • For very large user lists, a full export list may be truncated by the reporting service. If this occurs, you can apply filters to your user list and export separate reports by user role, department, or project.
   • If you chose Deliver by Email, the report link expires after seven days.

User report fields

The exported report contains additional details about users in the following fields:

Field	Description
User ID	A unique identifier for this user account.
First Name	The first name of the user.
Last Name	The last name of the user.
User Name	The sign-in name of the user.
Last Login	The date and time when the user last signed in.
Email	The user’s email address.
Role	The role of the user: restricted user, standard user, user manager, or administrator.
Time Zone	The time zone where the user’s account is registered.
Default Region	The user’s default region (where new environments, VM imports, asset uploads, new VPNs, and new public IP addresses are created by default).
Storage Usage and Storage Limit	The amount of storage used in the current month and the storage limit for the user.
Metered RAM hours usage and Metered RAM hours limit	The number of Metered RAM hours used in the current month and the Metered RAM hour limit for the user.
Metered RAM usage and Metered RAM limit	The amount of Metered RAM currently running, and how much Metered RAM a user is permitted to run concurrently.
VM usage and VM limit	The number of VMs currently in use and the limit on concurrent VMs.
Activated	Displays whether the user has an activated account.
Validated	Displays whether a user has a validated email address in the account profile.
Groups	Any groups to which a user belongs.
Projects	Any projects to which a user belongs.