Error message: “The server could not be reached. Please check your internet connection and try again.”

Error description

Generally, this error occurs when a request times out. This may be because:

  • Your internet connection dropped.


  • You have high latency in your network connection.


  • The environment isn’t available.

  • Verify that you have a network connection, and then refresh the page.
  • Check your internet connection to make sure you meet the minimum access requirements for accessing Skytap VMs. For instructions, see Using the Connectivity Checker.
Advanced troubleshooting

If you’re still experiencing issues, contact (