Delivering a training class

This document provides information for instructors delivering classes with Skytap lab environments.

Contents

For best practices on building a virtual classroom in Skytap, see Using Skytap for training classes.

Before the class

  • Determine your Skytap administrator or point of contact. If you don’t have a Skytap user account, determine the person within your organization (or your partner organization) who can access and edit the student lab environments on your behalf. You may need to contact this person to resolve access or configuration problems on the VMs.
  • At least one week prior to the scheduled class, test that each computer used for the training meets the minimum access requirements.
    Complete these tests early to allow sufficient time to troubleshoot and/or resolve any potential issues.

    Notes

    • If the connectivity test fails due to a security restriction on the network (for example, a corporate firewall or proxy server) and if the student can't get the Skytap IP addresses and ports whitelisted prior to the class, ask the student to attempt access from a different network (for example, from a home network instead of from a corporate network).
    • If the latency is higher than 150 ms, ask the student to test against another Skytap region. If the student experiences better performance with another region (and if your company's Skytap account is configured to allow access to that region), work with your Skytap point of contact to move the student environment to that region.
  • At least one day before the class:

    • Verify that the student sharing portals are properly configured (for example, confirm that the student has the right level of access to the VMs). Work with the Skytap point of contact to make any necessary changes to the access levels in the sharing portals.
    • Confirm that any VM credentials saved with the VMs are correct.
    • Send each student the sharing portal URL link for his or her lab.

During the class

During the class, you may need to help students resolve issues with their lab environments. The sections below provide helpful information for troubleshooting issues.

Issues with connecting to a VM or with slow VM performance

Students can solve most connectivity and performance issues with our self-guided troubleshooting assistant.

If the student can’t resolve the issue with the troubleshooting assistant, contact Skytap Support via the support page or via email at mailto:support@skytap.com. Include:

  • The name of the company you’re working with.
  • A detailed description of the issue.
  • The troubleshooting steps taken to date.
  • The URL of the environment or sharing portal page. The URL is listed in the address bar of the browser.

    (For example: https://cloud.skytap.com/…)


Issues with the VM operating system or applications installed on the VM

Work with your Skytap administrator to resolve issues with:

  • Missing or incorrect user names and passwords for the VM operating system or applications on the VM.
  • Applications or databases on the VM that won’t load or that don’t work properly.

Skytap Support doesn’t manage data, accounts, or applications within the VMs.


Other issues

For other helpful articles, see:

You can use a student’s sharing portal link to access the environment at the same time as the student. This access can help with guided learning or troubleshooting.