Issue: I can’t access the internet from my VM

Skytap Cloud customers can optionally enable or disable outbound Internet access for each environment. This setting controls whether a VM can access the public Internet.

Outbound Internet access is disabled for Skytap Cloud free 30-day trial accounts.

Resolution steps

The resolution steps depend on your account and user type:

If you are using a free 30-day trial account…

Outbound Internet access is disabled for free 30-day trial accounts. Contact our sales team to enable outbound Internet access. Call 1-888-759-8278, and select option 2.

If you are a Skytap Cloud user with permission to edit the environment…

  • Review the environment Network Settings. Make sure the Disable outbound Internet traffic… checkbox is not selected. For instructions, see Enabling outbound access to the public Internet from VMs in an environment.
  • Make sure the VM has at least one network adapter that is attached to a network.
  • If you are using a Skytap Cloud automatic network:

  • If you are using a Skytap Cloud manual network:

    • Confirm that the VM has a unique IP address, MAC address, and hostname on the network.
    • Check your DNS or DHCP services.
  • If you are using an Ubuntu Server 17.10 or Ubuntu Server 18.04 LTS VM created from a public template, see Configuring the name server address.

    If your Ubuntu Server 17.10 or Ubuntu Server 18.04 LTS VM contains an oem-config.log file in /var/log, it was likely created from a public template. These VMs come pre-installed with Firstboot, which is a technology similar to Windows Sysprep. The first time you run a machine with Firstboot, you are prompted to configure the operating system. This process leaves behind a log file.

If you are using a Skytap Cloud environment that you don’t have permission to edit…

Contact your Skytap Cloud administrator or the person who provided you with access to the environment.